Shipping policy

Brightline Commerce works with a global supplier network to bring you quality products at competitive prices. Because items ship from international warehouses, please review the timelines below before placing your order.

Order Processing

Orders are processed within 3-5 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing the next business day. You will receive an email with tracking information once your order ships.

Shipping Times

Shipping times below are estimates and exclude the processing window above. All times are in business days unless otherwise noted.

Destination	Standard Shipping	Express Shipping (when available)
United States	10-20 business days	5-10 business days
Canada	12-25 business days	7-12 business days
United Kingdom, EU	12-25 business days	7-12 business days
Australia, New Zealand	15-30 business days	8-15 business days
Rest of World	15-35 business days	10-20 business days

Total time from order to delivery = Processing (3-5 days) + Shipping. During peak periods (November-January, Chinese New Year) please allow an additional 5-10 business days.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, weight, and shipping speed selected. Free standard shipping promotions, when offered, are stated on individual product pages.

Tracking

You will receive an email with a tracking number once your order ships. Tracking updates may pause for 5-10 days while parcels move through international air freight and customs - this is normal and does not mean the package is lost.

Customs, Duties, and Taxes

Most low-value orders to the United States clear customs without duty. For orders shipped outside the United States, customs duties, VAT, GST, or other import taxes may apply and are the responsibility of the recipient. Brightline Commerce is not responsible for delays caused by customs processing in the destination country.

Delayed or Lost Packages

If your tracking shows no update for 15 or more days, or if your order has not arrived within the upper end of the shipping window above, please email us at donghuixing651@gmail.com with your order number. We will investigate with the carrier and arrange a replacement or refund if the package is confirmed lost.

Wrong Address

Please double-check your shipping address at checkout. If you provide an incorrect address and the package is returned to us, we can re-ship to the correct address at your cost or refund the order minus original shipping cost.